Customer Service Representatives are the crucial bridge between the company and its customers, responsible for providing timely and professional service and support to customers via phone, email, or online chat tools. You will resolve various issues customers encounter when using the company's products or services, ensuring every customer enjoys a satisfactory experience, and becoming the vital communication link between the company and users.

II. Core Responsibilities

1. Receive customer inquiries via phone, email, online chat, and other channels, answering questions about products, services, and orders;

2. Record customer feedback and issues, promptly relay customer needs and opinions to relevant departments, and facilitate the quick resolution of problems;

3. Assist customers with product usage guidance, provide technical support, and ensure customers can use products efficiently;

4. Handle customer complaints and disputes, provide high-quality solutions, and ensure improvement of customer satisfaction;

5. Maintain customer information and communication records, ensuring data accuracy and confidentiality;

6. Regularly follow up on customer needs, introduce new products and services to customers, and enhance customer loyalty;

7. Support marketing activities and promotional campaigns, assisting with related customer inquiries and service needs.

III. Criteria

1. Associate degree or above, with more than one year of customer service or related experience; experience in technology, Internet, beauty, or related industries is preferred;

2. Good communication and expression skills, able to answer customer questions clearly and concisely;

3. Strong service awareness, patient and meticulous, able to maintain a good service attitude under pressure;

4. Familiar with communication tools such as phone, email, and online chat, and basic office software operation skills;

5. Quick learner, able to rapidly master product knowledge and service processes;

6. Good spoken and written English, able to handle inquiries from overseas customers is preferred;

7. Possesses team spirit and a strong sense of responsibility, able to respond to customer needs in a timely manner, ensuring work efficiency and quality.

IV. Development Opportunities and Career Path

1. Participate in customer service for innovative technology products in digital health and beauty, accumulating product knowledge and industry experience;

2. Improve communication and coordination skills, and gradually develop into roles such as customer relationship management or customer success manager;

3. The company provides a complete training system and career advancement path to help employees grow into cross-departmental service experts;

4. Grow together with the team in a technology-driven corporate culture, continuously improving service quality and customer satisfaction;

5. Directly participate in product improvement and optimization through customer interaction, contributing to company business growth.

If you love communicating with people, excel at problem-solving, and are willing to provide excellent service to customers, you are welcome to join us. Let your work bring a better experience to customers and create more value for the company!